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  • Home >  Shipping & Returns

    Shipping & Returns

    Please note that we can not deliver your item to an APO or FPO Box box.

    Currently we are able to deliver the product to the following countries / areas:

    District of Columbia, Puerto Rico, and the Virgin Islands of the United States.

    All online orders placed are generally shipped within 24 hours and should arrive in the country where the customer lives within 5-14 working days. However, if you live in more rural areas, it may take longer time. International orders may be detained by customs authorities, unfortunately, these delays are beyond our control and we do not offer any assistance and compensation in these matters.

    The list above is not a complete list, please send e-mail, if you are not sure if we can ship to your country.

    shipping charge

    There are two methods of shipping. EMS is the primary method, FREE SHIPPING on any order for most of the countries. The estimated arrival time is usually 5-14 days. DHL Express, $ 18 per item (Note: some remote areas would have to pay the extra shipping fee, the actual freight depends on your location). The estimated arrival time is usually 3-5 business days. Please note shipping in Italy and the Netherlands via DHL only. If you have any questions, please feel free to contact our customer for service.International may be subject to duties and taxes imposed by the importing country at the time the shipment arrives in the country. All duties, taxes and any additional charges for customs clearance are upon you. Customs policies vary widely from country to country; you can contact your local customs office for further information.

    Your right to cancel

    It may, for any reason, cancel the order within 6 hours of purchase, before the actually delivered goods, and receive a full refund.

    The cancellation of an order must be made in writing stating the order number. This can be sent by e-mail customer service.

    If the goods have already been sent before the cancellation, please return the goods to us in original condition within 14 days of receipt.

    mandatory signature

    A signature is required upon delivery of your order. If no one is available at the delivery address, you do not receive. To request the product, you need to pick-up the item at the delivery company within a period of time indicated on the left tab to your place when you missed the first time delivery.

    Shipping & Delivery

    kate spade outlet offers free shipping all over the world in each of more than two entries order, We use International Express Service for all international deliveries. It takes about 7-15 days to deliver at home all over the world with no shipping fee. Delays may occur during the months of September to March due to the high demand and heavy load on postal and customs services. We are not responsible for loss or damage of your order in transit. This responsibility is passed on to you as soon as we deliver your order over to the shipping company. International orders may be subject to import / duties fees. For information, please contact your local customs authorities. These fees are the responsibility of the parcel recipient and are not paid by Kate jack of spades.

    Your right to cancel

    If you want to cancel your order, you need to please email immediately. 25% cancellation fee applies. Most orders are shipped within 1-2 days from the date of order. Shipped orders can not be deleted.

    Your Right to Restitution

    In the unlikely event of manufacturing faults, we would replace / repair the products at no cost to the customer. To return an item, you must email us and inform us of the reason. We will then provide you with further instructions. The goods must be returned within 8 days of receipt and contain all-new packaging and labels. We credit your original method of payment, not including the 30% restocking / fee or US $ 50 return fee. All shipping costs associated with returning the goods are borne by the consumer.

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